I scheduled to have my car detailed at the collision center. It also needed an oil change and some wheel repair completed. Frank took care of scheduling at the dealership and assuring everything was completed on time. Thanks
Appointment was at 1030. Didn't take truck in till almost 11. Said it would be done in 1hour. Took longer. Wash job not good. Got email next day saying appointment was missed that we needed to make another??????
I am a Pat O'Brien Chevrolet customer for life. I love that it is a big dealership with a small town feel. When I walk through the door (always graciously held open by a salesperson) the staff knows who I am. I love that I have my very own service department person in Mark Landreth. I love my current salesperson Chuck Thomas who treats all of his clients with care, efficiency and who shows a genuine interest in people as opposed to just the bottom line. I have sent friends to Pat O'Brien to buy their vehicles. I successfully urged my husband away from Jeeps and toward the personalized service at Pat O'Brien. (He bought an Equinox this past year). My daughter's family abandoned Ford products to work with Jerry Kyle (another stellar salesperson) at Pat O'Brien. In short, I not only definitely would, but also already have, recommended Pat O'Brien to others .... and I plan to never leave!
Josh was our primary Salesman, he was outstanding, caring, detailed oriented and completely focus on us making the right choices during the entire process. Cant say enough about the entire staff at Pat-Vermillion, best car buying experience I have ever had, look forward to many more returns to this dealership in the future.
Waited 2 hr.s for my car to have a roof molding installed and to check out a wheel bearing noise! As a 25yr Auto Tech I find that completely unacceptable. With 37,000 miles this is by far the worst vehicle I have ever owned! Drive line vibrations from day 1. While waiting in the waiting area I noticed several "mechanics" (as a true Technician they are not) were less than enthusiastic about getting work done quickly. So in a nut shell, keep up the good work of sending work to all the independent shops.
Hello, we regret to hear that your experience with us was not a more positive one. We would like the opportunity to address your concerns. Please reach out to us directly at (888) 392-1095 when you have a chance. Thank you, and we look forward to hearing from you.
The waiting area is a wonderful change from other dealerships. My last waiting room was a windowless room, huge improvement!! The water, coffee, and tea, are also a bonus. All the people I came in contact with were very friendly and professional.
We had our truck at your collision center. Everyone there was super friendly and professional. Frank, our representative went over the top to be sure everything was perfect. We also had our truck detailed while it was there and I have to say it looks better than brand new. I think it was Ryan that did the detail work and he is fantastic! So much so, that I scheduled my car to be detailed next week. We appreciate the outstanding customer service and will definitely recommend you to everyone looking for this type of service.
At Vermilion - Pat O'Brien Chevrolet, we strive for every sales and service customer to receive a VIP experience. Customer satisfaction is our number one goal. Read these Chevrolet reviews to see what our customers are saying about us.