Made an appointment on line. Called the day before and was told did not have an appointment. Rescheduled for the following Monday. Had no issues other than waiting a little while for someone to recognize I was there and helped me. Service writer wrote me up but confused of a transmission shutter experience I was having. I informed him that I wanted it noted on the repair order and would bring it back at a later date for a test drive and diagnosis. I explained already had the trans fluid flush and still experiencing shutter. I also noticed as I entered the dealership service and waiting area including the showroom Not one person greeted me or said good morning. Not a very friendly atmosphere. I���m thinking because of the COVID-19 everyone is stressed and maybe having a bad Monday morning.
The service department is always good about full disclosure and transparency on what our vehicle needs. At the same time, we feel that we are in control to make decisions on the repairs made. And the group is really friendly.
Crystal, hands down, was the best sales person I have ever worked with to buy a car. She took her time. She encouraged me to test drive all the cars I was interested in; even though I was only interested in the Equinox. I had come alone and she sat with me during the time I was there. Buying a car was a pleasant experience with Crystal. She followed up with a phone call. I will NEVER go to another dealership. Customer for life.
I had mud flaps put on my truck. They were put on at cost. The reason is because my truck was throwing stones at my truck as a results the stones were beating up my truck and trailer. They spot painted my truck. They did not replace the tail light on my truck which was broken by the stones. I thank it was great what they did do but I feel they should replace the tail light too.
I was completely satisfied with Justin my salesman as well as general management and the finance staff in helping me purchase my truck! The only bad thing I have to comment on is the servicing/detailing staff did not thoroughly clean the truck inside and out properly the first time...I had to request them to wash and clean the truck before I left with the truck.
Both my wife and I needed service and we made an appointant and on arrival our cars were "Immediately" taken into the shop. Serrvice wrighters were on top of of everything and one repair was no charge and the second was less than expected ! Thank everyone !
Have been going there for service on my previous vehicle for years and couldn���t be more satisfied. Mark Stallard is a top notch service manager. Just purchased a new Silverado off Jay Mayer and he took excellent care of me.
Everything would have been fine if i didn't drive it home and find a green puddle under truck the next morning. Got compressor fixed fairly but the wiper motor was not supposed to go out as soon as i left dealership. Wow.
At Vermilion - Pat O'Brien Chevrolet, we strive for every sales and service customer to receive a VIP experience. Customer satisfaction is our number one goal. Read these Chevrolet reviews to see what our customers are saying about us.