I was greeted immediately upon arrival, they took the car right back, advised me on some other items that needed replacement, kept me updated on the status and got my washed and serviced in quick order. The entire experience at the dealership was great. Price, speed, and friendly atmosphere - can't ask for more.
We're glad everything was completed quickly and to your satisfaction! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Vermilion - Pat O'Brien Chevrolet!
My appointment was for 11:00. MY CAR WAS FINALLY COMPLETED AT 2:00. When I mentioned that 3 hours was an awful long tome to have to wait for the car to be checked out, I was told that that they had to wait for a bay to open up before they could start to cheek my car out. I thought that the whole idea of having an appointment at 11:00 was so that that would be the time that work on my car would-be started! I was not late for my appointment! I was not at all happy to have to have waited all that time to get my car. As far as the repair is concerned, my car engine still sounds as noisy as when I had brought it in, so I am not happy about that either.
Thank you for reaching out to us. We regret to hear about the situation you have described. If you are willing to give us another chance, please reach out to us at (888) 392-1095 to speak to our manager directly.
Mark Landreth should be on the Pat O’Brien all star team. He faced a very difficult diagnostic problem with my 2014 Corvette. He addressed this problem in a professional, calm,methodical, and determined way resulting in a complete, 100% resolution of the problem. I give Mark a full 5 star rating. The dealership should be very proud to have him on their team.
We called on Thursday, July 12 to set an appointment for Friday, July 13 at 8:30 am for an oil change appointment. I arrived 10 minutes early, and still took 11/2 hours for oil change and tire rotation. I think this is excessive, when a return customer sets an appointment with your service department, for just these 2 items.
I have never had an issue with my car that couldn't be fixed or taken care of at your dealership. I travel a lot back and forth between BG and home as I go to college at BGSU. Mark and the rest of the staff are kind, courteous and professional. I always recommend Pat O'Brien to people
At Vermilion - Pat O'Brien Chevrolet, we strive for every sales and service customer to receive a VIP experience. Customer satisfaction is our number one goal. Read these Chevrolet reviews to see what our customers are saying about us.