The technicians were very helpful and friendly. Even though I made the appointment online it was not in their system, but they got my car taken care of right away. The online system could use some work. It is very handy making the appointment online, but as I said, it was not routed to the service department so in future I will need to call for service.
I had scheduled my normal oil change, tire rotation, and other normal checks. In that time the service advisor shared with me (and showed me) that my interior cabin air filter was black and needed replacment. Since it is my wife's car and she deals with allergy issues, it was nice to take care of the problem on the same visit. The wait area is neat, clean, the other stay are very professional. A real nice touch was the admin. professional who processed my paperwork and payment topping by receipt with a Christmas Hershey Kiss!
I still think your service department is outstanding...On the down side, I thought 2+ hrs was a bit long for an oil change, replace air filter, and 50K check up. In addition, I ask that the tire rotation not be done, as I do that every 14K and that got throw-in somehow.
SERVICE DEPT. WAS GREAT TO WORK WITH. THEIR EFFORT TO TRY TO FIGURE OUT THE SILVERADO SHAKE VIBRATION PROBLEM BETWEEN 50 TO 80 MPH. STILL NOT FIXED.... THEIR HANDS ARE TIED BECAUSE GM WILL NOT VERIFY OR COME UP WITH A PERMANENT FIX FOR THE PROBLEM......
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