555 Reviews Found
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Confirmed Service Customer
Our car was there for 3 weeks in August & wasn't fixed right. It had to go back on Sept. 1st & still isn't right & has to ho back again today. What is going on??? Thoroughly disgusted.
Simone G.
AMHERST
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Confirmed Service Customer
Pat O'Brien technicians are the absolute best! The service advisors to the office staff are the friendliest nicest people to meet and deal with! I highly recommend taking your vehicle for service to Pat O'Brien !
Larry H.
VERMILION
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Confirmed Service Customer
Dealer Called me about a truck I was selling I told them I was actually interested in one on their lot. The guy started paper work for me befor I showed up Took truck home that night. Very friendly to deal with sales man showed me everything I needed to know about the truck I was by in
Keith P.
NOVA
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Confirmed Service Customer
Outstanding people running the operation. Info given before you even ask. Kim and Dan are on top of what���s needed.
Charles R.
SEVEN HILLS
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Confirmed Sales Customer
Staff was very easy to work with and helpful in selecting options.
Robert B.
BONITA SPRINGS
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Confirmed Service Customer
The oil change and servicing went fine they did a good job. They clean the outside of the car but they didn���t do anything on the inside of the car at all such as vacuuming. You would think as much as she paid for that car they would at least do that!
Angeline S.
VERMILION
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Confirmed Service Customer
Mark Stallard always takes really good care of us. He always remebers my name! When we take our truck into O'Brians we KNOW it will done right the first time! MNY TNX! steve & Mary Hill
Steven H.
WAKEMAN
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Confirmed Service Customer
The service manager Mark Landreth has been very helpful and knowledgeable! He Is an asset to your company!!
Jason W.
SHEFFIELD LAKE
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Confirmed Service Customer
I have been taking my cars to you since you opened, I have gave you my opinion of my opinion of my visit for all. Mark was very nice and offered to give me a ride home. The work was finished as expected as always .right to the person that took my initial phone call I have no complaints. However I do have a complaint with who ever did not expect my email . I received a note from the postmaster @ outlook.com. This is my 3rd attempt to send you my opinion , Your customer , Russell E. and Mary Louk
Russell L.
VERMILION
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Confirmed Service Customer
It was great. They found a leak in my tire from a small nail, and patched it up
Tyler S.
AMHERST
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Confirmed Service Customer
Mykelo , Mark Stallard, Dave Peters, and Brandon are very people friendly and courteous and are always willing to put the customer first.
Elaine B.
AMHERST
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Confirmed Service Customer
The service department is top notch. They are friendly and always make me feel like their most important customer no matter how busy they are. And, the technicians do a great job with my vehicle.
Michelle C.
VERMILION
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Confirmed Service Customer
Everything was wonderful from start to finish!Heather boggs was very knowledgeable on all questions,service team was super efficient,storm,Shaun in finance.
Robert K.
SANDUSKY
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Confirmed Service Customer
Love this place, they always take great care of us!!!!! Seriously don't know what we'd do without them
Melissa L.
LORAIN
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Confirmed Service Customer
Took my 2018 Chevy Silverado in for a body repair from due to a car accident that happened back in May and they cashed both checks there wee two claims and only fixed for one claim very disappointed now I got a wait another whoever knows how long to get the other part fixed. Very disappointed. I just don���t understand how they cashed both checks and saw two different claim numbers but only repaired for one claim.
Wendy W.
LORAIN
Business Response
Thank you for reaching out, however, there are some important details that were omitted from your review that help explain the reason for your dissatisfaction. Your vehicle was brought to Pat O'Brien Collision Center on a tow truck from the 1st bodyshop that you originally had scheduled to repair your truck after they had your vehicle for over 6 weeks. That bodyshop was closing permanently and sent the tow truck, one estimate & 2 insurance checks with your vehicle to Pat O'Brien Collision to complete the repair. Upon our completion of the estimate that we were provided, you expressed your concern about additional repairs not being completed. We reached out to your insurance company to provide details on the original claim that we were provided from the closed bodyshop and were then advised that there were supposed to have been 2 separate estimates completed. We then asked your insurance company to send us ALL the claim details so that we can verify what repairs were to be completed. It took 10 days for American Family to provide the claim details, as they have to have their own adjusters write the estimates. As of today, the parts have been ordered and we are waiting on the approval from your insurance company for the additional work that you requested be performed outside of the original 2 estimates. Once we receive final authorization, we will complete the repairs in a timely manner. I don't blame you for being upset about the length of time it took to have your vehicle repaired, however, the majority of that time frame was well beyond our control due to the closure of the original bodyshop that had possession of your vehicle.
