Was advised that I needed and was quoted a repair for a radiator hose AND a radiator replacement. Only required a hose replacement. A very poor experience. Nothing is more important than trust and authenticity!!
Hi there, we regret your most recent visit with us was not up to the standards we strive for. We regret that you weren't satisfied with your experience. We hope you will give us another chance. Please call us at (888) 392-1095 so we can work towards a solution. Thank you and have a great day.
My vehicle purchase is a Company car - all of our purchases are run through our Fleet management vendor ARI. They worked directly with Dale Gregory who was spot on with his communication with me to keep me updated with the progress of the purchase. Very professional and friendly service from Dale! Once Dale notified me the purchase was final he was able to hold the vehicle for me until I returned from an out of town work trip. I received a call from Chuck Thomas at the Dealership to ask what was a good time to pick the vehicle up so he could have it ready and would have time to spend with me to show me all the features of the vehicle. Chuck was great! Great experience working with Dale and I love the truck!! I've already shared with Friends they need to go to Pat Obrien in Vermillion, Ohio to get their next car!
My experience was and is always very outstanding. The employees in the service department are very courteous and professional and definitely have excellent customer service qualities. They always go out of the way to make me feel like family.
Great communication throughout the buying process. Service department went above and beyond to deliver the vehicle the same day that it arrived completely serviced and with a great explanation of the vehicle systems and features. Would recommend to others.
Everything was performed as expected. Truck ran beautiful for the east coast trip. Steering, noise elimination, tire replacement, balance all was great. Only thing I could knock you on was contact. I had to make the call to get any information. I was told I would have some information on that Thursday, but didn't learn anything until I called Friday, just an hour or so before closing. I realize it's a toll call, but c'mon.
I don't have any issues with dealership, but I would like to know why GM cannot find the issue with the check engine light coming on. My car in new. I have only had it for a year and the check engine light has come on 7 times. They have gone thru all the recommended steps from GM and yet, it still keeps coming on. When are you going to correct this problem?
At Vermilion - Pat O'Brien Chevrolet, we strive for every sales and service customer to receive a VIP experience. Customer satisfaction is our number one goal. Read these Chevrolet reviews to see what our customers are saying about us.